What our Customers say...


Eli and Tiffany were professional and efficient. Fantastic customer service skills.

We could not be more satisfied. Mike, Ethan and Ryan were personable, exceptionally hard working in extreme heat, and so respectful. They even liked our dogs!! Dakota and Chrissy were on the ball and always available to answer questions. 5 stars from us as well as recommendations to others.

SERVPRO of Effingham-Mattoon-Charleston does an excellent job with restoration work. Whether it's a fire, water damage or something else, they will provide awesome service and they will get your home back to where it was before the damage.

Most people don't realize that SERVPRO is a franchise so each one is individually owned and operated. I can attest that SERVPRO of Effingham-Mattoon-Charleston take wonderful care of their customers! I highly recommend them for any of your restoration needs!

SERVPRO was awesome! I highly recommend them!

Be sure and give SERVPRO a call.

We have multiple things going on at once so having Steve Boswell handle everything made things easier. We would definitely recommend SERVPRO to friends and family!

Dakota's professionalism & communication built and kept my confidence in his team's ability.

Fast and friendly!!!

Job well done.

No recommendations. You guys are perfect. Excellent job!

Thank you so much, Rod

"We just want to thank you for all you have done! We appreciate SERVPRO with all of our hearts."  

Thank you ladies. You were all great! 

- Dena

Great Job!

"Very happy with the service! "Thank you for everything!"

I had my choice of fire restoration teams to help with the cleanup of the fire in my home earlier this month. Not having been through this before or knowing which company to use, I consulted with friends and family and the unanimous answer was SERVPRO. After working with you for the past two weeks, I understand why. From the first day (my walk through with Hank) to my final day, I was the priority. Each day, Tommy, Megann, Matt, Paula and Kellie worked hard and efficiently and always with a smile. In addition, I was very happy with the level of expertise and, especially, communication between all SERVPRO members, my insurance company and myself. In all, I just wanted to say thank you for the great team members who made an emotional situation both bearable and, in the end, so much better. Thank you!

My apartment was a dump, but Mike at SERVPRO said it will be clean as a whistle when his crew was done. My jaw is still on the floor seeing just how white and how gleaming everything was when I saw the results! As good as new, and smells nice, as if it was never a dump. Worth every penny. I got on Mike's list to call for his crew to come back when their schedule permits. Brilliant!

I was super pleased with the work from Mike and his crew to help us remediate damage from water back up in our basement. Mike was available for a quick assessment the same day I called and helped me navigate the path along with my insurer. His team accommodated my travel schedule to complete removal and remediation so I came back to a clean dry house. Highly recommend if you find yourself in a similar situation with water damage.

We are very impressed with the level of service provided for our mold remediation.  The team was very helpful and polite.  We couldn't have done the work without them.  Great work!

My apartment was a dump, but Mike at SERVPRO said it will be clean as a whistle when his crew was done. My jaw is still on the floor seeing just how white and how gleaming everything was when I saw the results! As good as new, and smells nice, as if it was never a dump. Worth every penny. I got on Mike's list to call for his crew to come back when their schedule permits. Brilliant!

Great service and wonderful people! Exceptional restoration capabilities! We highly recommend them!

On December 8th, 2016, Missouri University of Science and Technology experienced a fire on the roof of Emerson Hall, the electrical and computer engineering building. Without hesitation, the SERVPRO disaster Recovery Team was on site to help assess the damage and guide the Facilities Management staff through the recovery process. 

The cooperation and team effort between all parties involved proved to e successful as the recovery effort of roughly 86,000 sq.ft. was completed in a 6 week period, allowing the University to partially open the facility on time for the Spring semester.

The highly trained and very professional SERVPRO staff went above and beyond their job responsibilities to ensure that all areas of the facility were cleaned and repaired to the satisfaction of Southeast Missouri State. The job performance and attention to detail by the SERVPRO staff exceeded the expectation of their slogan "Like it never even happened."

On behalf of Missouri S&T, the faculty, staff and student, we would like to thank SERVPRO for the excellent job done to ensure that Emerson Hall was restored to its original state, allowing the University to open the doors in the short time frame required. 

What a great job all of you did!

So friendly and professional. 

I want to take this occasion to let you and your team know how grateful the Board of Directors and Owners of Teal Harbor Condominiums are for the great work that you did under very difficult conditions during the emergency response and repair work associated with Hurricane Harvey which struck the Island of Port Aransas, and our condominium complex, on August 25, 2017. Your representatives were among the first to contact our manager regarding assistance and we engaged your service immediately.

We are convinced that your quick and effective action on the remediation made a significant positive impact on our repair project by limiting further damage to the units and minimizing the overall cost of repairs. Your team was responsive, professional, and competent throughout this project and coordinated efforts very effectively with the reconstruction General Contractor. As a result, Teal Harbor was one of the first, if not the first, condominium complex on the Island to be placed back in business. We would highly recommend your team to any organization with similar challenges.

Thanks again for the great work!

SERVPRO has been wonderful to our insureds when we call on them. 5 Stars every time. Exceptional service.

Hudson Insurance Agency, Centralia, Illinois

Great communication and execution. I wouldn't hesitate to give them a call. Class act!!

A very quick response time and considerate employees as we dealt with this mess. A very professional service team. Appeared using good quality equipment to make everything cleaned up and dried up to their best of their ability in a timely manor. Representatives were patient while we continue to ask so many questions through the process. For something that was not a good experience, they applied themselves to make it the best they could us and our home and all the personal belongings.

This is a responsive, dedicated, and locally owned business that do a fantastic job of helping you recover from a home disaster. Whatever your need, give them a call and ask for information. They handle a big variety of issues including fire, water, cleanup and restoration of damaged items. Team Wolfe gives immediate response. Highly recommend this business!

The young men that were there worked very hard and were very courteous. I was happy for the one fellow that was here as he was here before and he done a very good job both times. 

The team members were very friendly, professional and explained things very well.

Wonderful job. I'm very satisfied. I would definitely have them back. Thank you!

I would like to recommend you and your excellent staff for the recent work SERVPRO performed for us at MidCountry. When I arrived at our facility on March 11th, I couldn't imagine how such a major disaster could be cleaned or repaired.

I just can't say enough about how your firm handled our situation, but those of us in business know that our number one asset are the employees and you certainly have many #1's.

On behalf of the Board of Education and Charleston CUSD #1 Administration, I would like to extend our appreciation to you and the SERVPRO team for the quick response and effient cleanup service after the fire at Mark Twain Elementary School on September 28, 2008. Because of your quick response, the students did not have to miss a day of school.

Richland Memorial Hospital had an accident with our fire protection sprinkler system that resulted in 20,000 gallons of water being spilled onto our first floor and basement covering an area of over 20,000 sq. ft.

Without hesitation, I would recommend SERVPRO. I hope we will not be in need of your services again, but if we do, it is reassuring to know you are there.

SERVPRO was the ultimate choice and made it possible for our organization to continue to serve our community - This resulted in minimal Business Interruption and a prompt return to full operations.

SERVPRO quickly assessed the situation and understanding the time constraints we were under, began to take action; it was truly as though it never even happened.

It is without reservations that I give my recommendation to SERVPRO for any reconstruction job. They have the experienced personnel to handle any project.

They quickly assessed our situation, made their recommendations and mobilized the equipment and workforce necessary to get the job done quickly and effectively - I would definitely recommend SERVPRO to anyone in need of this service.

Whether it was securing the building, ensuring the safety of the surrounding areas, cleaning up debris, escorting insurance inspectors or retrieving a few priceless family heirlooms, your professionalism was unwavering.

The highly trained and very professional SERVPRO staff went above and beyond their job responsibilities; the job performance and attention to detail exceeded the expectations of their slogan; "Like it never even happened."

I want to thank the team of SERVPRO for the remarkable job that was performed at Autumn Ridge Senior Living. I would highly recommend SERVPRO for any disaster restoration that is needed.

Their dedication, attention to detail, and can-do attitude are a credit to the SERVPRO company.