Recent Posts

We Work Closely with Your Insurance Provider

2/7/2019 (Permalink)

When it comes to customer service, we make continual efforts to make sure that not only you are satisfied by all parties involved are happy with the services we provide. We stay in constant contact with your insurance adjuster, agent and carrier to make sure all parties involved are informed with the services we provide and the progress that is made during the claim. This is paramount to us! A perfectly satisfied customer is a repeat customer! The relationships that are forged by premier customer service provided to each and every home owner, business owner and insurance agent mean so much to us. It only takes one bad job to cancel out a thousand "great outcomes." We strive to make sure that doesn't happen. 


2/7/2019 (Permalink)

In the event of a storm water damage, SERVPRO of Effingham, Mattoon, Charleston wants our customers to stay safe and sound.  Here are some important emergency water damage tips that SERVPRO encourages our customers to review:

Shut off your water source or contact a qualified person to do it for you.

Turn off circuit breakers when access to the power distribution panel is safe from electrical shock.

Mop up as much of the excess area as you can.

Place aluminum foil or wood blocks between furniture legs and wet carpeting.

Move paintings, art objects, computers, documents, and other sensitive valuables to a dry place.

Don't enter affected areas if electrical outlets, switches, circuit breakers or electrical equipment are exposed to water.  You want to avoid electrical shock hazards.

Don't use your household vacuum cleaner to remove water; this could cause electrical shock or damage to the vacuum cleaner.

Don't turn on ceiling fixtures if ceiling is wet; and do not enter rooms where ceilings are sagging from retained water.

Have An Emergency? Call SERVPRO of Effingham, Mattoon, Charleston! 

 (217) 536-6655

Hurricane Michael

2/7/2019 (Permalink)

Hurricane Michael strenghtened to a CAT 4 strength with sustained winds at 155mph. As Michael made landfall it caused significant flooding and wind destruction in the Northern Gulf areas of the Florida Panhandle. High flood risks flash flooding and widespread wind damage is expected from Florida, across Georgia, North and South Carolina.

Our SERVPRO of Effingham, Mattoon, Charleston's team had been deployed to help with the commercial restoration needs of the area. What we saw as a team down in Florida was devastating, and so unreal. We helped out as many companies, schools and others as much as we could.

Here pictured is some of the condos, and houses that we helped clean up. As you can see the roofs are damaged, siding, stair cases ruined and much more.

Prayers went out to the people affected by Hurricane Michael.

Procrastination on Cleaning Up the Damage is Bad!

2/7/2019 (Permalink)

There are numerous reasons why experts recommend that you begin cleaning up and stabilizing a water damage within 24 hours. The first is simply about your safety. Waterlogged homes are the perfect breeding ground for bacteria, mold and pathogens. Twenty four hours after a flood or water damage, toxic mold can begin to grow that puts your health and the health of your family members at risk. The odds of bad bacterial growth surge again after the 48 hour mark. It's important that you call the cleanup specialists at SERVPRO of Effingham, Mattoon, Charleston immediately to put a halt to any secondary damages caused by a water damage.

Timely Mitigation Lessons the Damage

2/7/2019 (Permalink)

The less time the water has to penetrate deeply into materials, the less damage it will cause and the more effective the cleaning process will be. Not only does this mean that SERVPRO may be able to salvage more of your possessions that you’ll find hard to replace, it means you’ll have reduced replacement costs.

Those items that have porous surfaces are more likely to be effected by flood water right away. Drywall, ceiling tiles, and flooring are all usually porous and may all be saved if you get a clean-up crew in right away. The sooner we can examine these items the more likely we’ll be able to salvage them. On the other hand, items with hard, nonporous surfaces are more likely to survive a 24 to 48 hour wait. These surfaces will generally be our second priority as we clean your home.

If your home has suffered a flood, whether large or small, it’s critical to call the cleanup team at SERVPRO, so they can arrive quickly to survey the damage and develop a protocol to address it in a timely manner. This will minimize the health risks of flooding and save you money on cleaning and replacing damaged items.

We Are the Mold Removal Experts!

2/7/2019 (Permalink)

Mold and mildew can wreak havoc on your environment. It can grow on hidden surfaces such as the back of drywall, wallpaper or paneling, the tops of ceiling tiles, and the underside of carpets and carpet padding.

The cleanup team at SERVPRO of Effingham, Mattoon, Charleston knows that mold outbreaks can be difficult to contain and can cause serious health implications to you and your family. Our IICRC trained technicians work tirelessly to identify and eliminate mold threats to your property and family.

We respond quickly to your mold removal needs

When mold, bacteria or odor affect your indoor air quality, you must take action to protect the health of those in the environment and protect the value of your property before mold ruins your entire home along with your health. Call the cleanup team that knows how to remedy mold. 

Call us at (217) 536-6655

Large Scale Commercial Restoration Capabilites

2/7/2019 (Permalink)

SERVPRO of Effingham, Mattoon, Charleston's Extreme Team has a proven track record for superior commercial disaster recovery services to companies throughout the Unites States. We take pride in partnering with each client, and developing customized emergency response plans based on their particular priorities and other circumstances.

Our Emergency Ready Program allows us to work with you before a disaster ever occurs. If a disaster does strike, our dedicated recovery team is able to respond faster, get to work faster, and get you back to doing what you do best…faster!

We offer superior cleanup and restoration services to a wide range of commercial properties and facilities, such as:

  • Office Buildings
  • Hospitals & Medical Centers
  • Shopping Malls
  • Apartment Buildings
  • Factory Buildings
  • Universities and Schools
  • Restaurants
  • and more

Commercial Restoration & Reconstruction Services

2/7/2019 (Permalink)

Knowing what needs to be done before, during and after disaster strikes can prevent panic, reduce the extent of damage and minimize business interruption. That’s why we created the Emergency Ready Program, it's entire is dedicated to helping our customers build a plan before disaster strikes so they can engage immediately upon a disaster.

Commercial Restoration & Reconstruction Services

For more than 25 years, TEAM WOLFE has been there for businesses turn to for restoration and reconstruction services after a disaster. Throughout our decades of experience, we have seen it all and understand that every job is unique. Our goal is to identify the priorities of each customer, and work as quickly as possible to get them back to preloss condition with minimal business interruptions.

What makes us different from other disaster recovery and restoration companies? Not only can we provide superior cleaning and restoration services, we can also provide the necessary reconstruction services to rebuild the damaged areas of your building. That means you have one point of contact from the very beginning of the process to the very end.

In addition, we will work closely with your insurance company to ensure a seamless experience. When you choose SERVPRO of Effingham, Mattoon, Charleston as your disaster recovery partner, you will quickly see why we are trusted by so many clients!

How Clean is Your Company Floor?

2/7/2019 (Permalink)

Most people don’t really realize how nasty and contaminated floors really are unless it is their own house that has dirty floors. Things such as dirt, debris and even dust that your shoes can track in affect the floors. Another thing to take into account is things that don’t properly get thrown away and usually end up on the floor as well. You are probably thinking this sounds like a very tiny issue, but having a dirty floor can hurt your business.

Commercial floor cleaning services such as SERVPRO of Effingham, Mattoon, Charleston can help avoid you from getting dirty floors. SERVPRO does more than just get rid of the dirt; they also include sanitizing the floors to help keep all the germs away. You don’t want your employees to be having multiple sick days, so it is important to put the health of your employees first!

Cleaning floors often requires more than just vacuuming, sweeping or getting the mop out everyone once in awhile. SERVPRO has all the equipment, experience and the products your company needs.

Janitorial Services vs Commercial Cleaning

2/7/2019 (Permalink)

Janitorial services versus commercial cleaning, what is the difference? Although both deal with cleaning and are somewhat related, they both have different things to offer.

Who wouldn’t want a tidy clean office, that has trash cans cleaned each night. The janitorial services provide regular cleaning maintenance so the office is always ready for anyone to come in. The typical services they offer is carpet vacuuming, floor dusting, removing trash and dusting anywhere else that is needed.

The commercial services take care of the bigger tasks that a typical janitorial service probably wouldn’t do. Some services they offer are air duct cleaning, carpet cleaning, tile cleaning, upholstery cleaning and much more. When you need this type of service, ask yourself what needs to be accomplished, and understand the methods used and how they are planned into your schedule. Most of the time SERVPRO commercial cleaning services are dealing with homes or businesses that have had a fire, water damage or a severe storm that has hit.

SERVPRO of Effingham, Mattoon, Charleston would love to take on the job that is needed by any customer!

Call Us Today – (217) 536-6655