Recent Posts

Being Prepared!

5/3/2019 (Permalink)

Why SERVPRO Being Prepared! Gary Whitehead

I used to not be prepared until............

Seven years ago, I started working at SERVPRO. After accepting the position with TEAM WOLFE, I had no idea what I would experience over these years. Before working at SERVPRO, I was one of those people that never listened to the news and weather forecast. My spouse would always remind me that a snow storm was in the forecast, heavy rains were coming, severe thunderstorms and tornado watches were being issued, etc.  Always before the winter months, she would make me a list of emergency supplies needed just in case we would need them: Kerosene for the heater, ice scrapers, ice melt, heat for the gas tank, jumper cables, GPS app updates on the cell phone, etc.

When I applied for a position at SERVPRO and was hired, little did I know that our company was a nationwide large loss team for national disasters like hurricanes, tornadoes and flooding events. I never dreamed that I would get the chance to travel on the large loss team across the country, but I did.

One of the first large loss events I was part of was October 24, 2012 when hurricane Sandy hit the East Coast around the New Jersey area. Our storm team went out a few days before I did. I was sent out to follow one of our semi-truck drivers and then I was to stay out there and assist our crew. Upon arriving in New Jersey at midnight and not knowing there was a curfew that started at dusk, I was greeted by the National Guard with not so happy faces. I didn’t realize what I was about to experience.

After several minutes explaining to the National Guard that I was part of a SERVPRO Emergency Response Team, they finally let me through the gates so I could get back to the damaged building that we were working on from all the flooding. The crew was quick to bring me up to speed on the fact that there was no electricity, no restaurants, gas stations or supply stores open in the general region of our location. Reality was starting to set in that this was going to be a serious logistical situation. I started to have flashbacks of what my childhood friend from our Boy Scouts troop told me to always be prepared at all times. I was always having thoughts of my wife asking me to get the supplies before the storm hit and I didn’t.

When we headed back to the hotel and pulled up in the driveway, it hit me that there was no electricity and all the windows and doors were boarded up. I knew that hotel rooms were very hard to come by as so many were displaced due to the hurricane. Then one of the managers stated, “I hope you don’t mind sharing a room with 4 to 6 co-workers.”  As the sun came up the next morning it was like I was watching a bad movie. I witnessed things I never seen before and I felt so sorry for everyone involved in the region.

In closing, I can safely say that I am now prepared when the weather forecast warns that potential bad storms are coming. Like my friend Calvin always told me, “Gary, always be prepared!” Now, when I head out on deployment to help others from a natural disaster, I know now, from watching what others have experienced, to make sure I pack my bags with everything I may need in the event of an emergency. I will never forget all the tears, the emotion, and the hugs from all the victims that went through this event telling us how thankful and proud of us being there to help them in their time of need.

 - Gary Whitehead

Key Accounts Manager

The Insurance Industry Chooses SERVPRO

4/17/2019 (Permalink)

Why Many Insurance Carriers And Adjusters Use SERVPRO

SERVPRO of Effingham, Mattoon, Charleston has worked with many insurance agents and claim adjusters. We understand your situation. As an agent or adjuster, you have a responsibility to keep claim costs down while providing the best services possible for your clients. Here are a few reasons why so many insurance agents and adjusters trust us:

Fast Emergency Response
Restoring commercial or residential property is the first priority at SERVPRO of Effingham, Mattoon, Charleston. Your insurance client will appreciate our immediate response and you will know we’re doing everything we can to limit the damage and the costs.

Pretesting Reduces Claims Expense
Like insurance agents and claim adjusters, we know restoring property is less expensive than replacing property. Our goal is always to restore whenever possible and replace only when necessary. That’s why SERVPRO of Effingham, Mattoon, Charleston performs pretesting on every loss so we can determine if it can be restored.

Claims Inventory Service
SERVPRO of Effingham, Mattoon, Charleston can provide insurance agents and claim adjusters with an itemized loss inventory. We give you a report and pictures of important items. Your work is made simpler and clearer because we provide you with a complete and accurate picture of the incident.

Serving Adjusters and Your Clients
A SERVPRO of Effingham, Mattoon, Charleston professional's job is to reassure your clients, perform quality service, and report to you quickly. We know your job is to interpret the policy and adjust the claim. We don’t want you to have to deal with problems from vendors. Working with you, we strive to save you time so you can focus on priority files, while having complete control of every loss you’re assigned. We offer you 24-hour emergency response, damage mitigation, loss assessment, and an electronic file within hours. SERVPRO of Effingham, Mattoon, Charleston's documented, measured performance increases value for you, your agency, your managers, and your clients.

Here To Help 
The job of SERVPRO of Effingham, Mattoon, Charleston is to reassure the customer, provide excellent service and communicate with the insurance agents and adjusters quickly. We work together with the agents to provide quick and effective property restoration and make it “Like it never even happened.” We are a one-stop shop for all of your needs!

Call SERVPRO of Effingham, Mattoon, Charleston at (217) 536-6655.

Constant Communication With Your Adjuster

4/17/2019 (Permalink)

When It Comes To Communication, We Shine!

when it comes to communication & customer service, we make continual efforts to make sure that not only you are satisfied by all parties involved are happy with the services we provide. We stay in constant contact with your insurance adjuster, agent and carrier to make sure all parties involved are informed with the services we provide and the progress that is made during the claim. This is paramount to us! A perfectly satisfied customer is a repeat customer! The relationships that are forged by premier customer service provided to each and every home owner, business owner and insurance agent mean so much to us. It only takes one bad job to cancel out a thousand "great outcomes." We strive to make sure that doesn't happen. 

SEAL You Home Before The Rain Pounds Away!

4/17/2019 (Permalink)

When the rain starts your home or business is supposed to keep yourself and your belongings dry. However, some moisture can get in if your home or business has not been maintained or checked for broken seals.

What to do if you are experiencing moisture in your home:

  • Re-caulk windows seals
  • Re-caulk door seals
  • Consider adding overhangs to doors and windows
  • Check for missing shingles on the roof
  • Metal roofs are expensive but last longer than 30 year shingles

Doing or considering adding exterior fixtures to your home or business will keep the moisture out, and it may even add beauty and equity to your property.

At SERVPRO of Effingham Mattoon, Charleston, we take pride in our fast and effective response team, dedicated to getting you back up and running as soon as possible. Call us at (217) 536-6655 if water finds it's way into your home or business.

Expert Help With Water Damage

4/4/2019 (Permalink)

Water Damage Expert Help With Water Damage WATER DRIPS

Have you checked under your kitchen or bathroom sink lately? Most people store a variety of cleaners, sponges, and miscellaneous clutter under the sink. It is out of the way, out of sight, but still handy. However, the team at SERVPRO of Effingham, Mattoon, Charleston knows that this can hide potential problems.

Leaks from pipes under the sink are often the source of water damage. The jumble of cleaning solutions, garbage containers, and hair, bath and shower products conceals drops of water and excess amounts of condensation, signs that your under-sink pipes are leaking. 
 
It is a good idea to completely remove everything in the area under your sink every few months. Then carefully inspect the bottom and sides of the cupboard for signs of warping or staining. If you do notice excess moisture, get the pipes checked right away. 
 
Drip by drip, water can cause major damage over time to the floor in your bathroom or kitchen, and the ceiling of the room below. It warps the linoleum and weakens the tile setting and causes ceilings and floors to deteriorate. It ruins your possessions and appliances. The excess water damages everything in its path. 
 
When you notice signs of water leaking, call in the restoration experts at SERVPRO to handle cleanup. We have years of experience returning your bathroom, kitchen or other room to its original condition. In fact, our customers often say it feels  "Like it never even happened.” We are proud of the fact that we focus on restoration, using replacement only when necessary. 
 
The Institute of Inspection Cleaning and Restoration Certification IICRC, which sets industry standards, certifies our SERVPRO team. We receive specialized training in a range of services, including microbial remediation, drying techniques, and water damage restoration. We use state-of-the-art air movers and dehumidifiers, and the most advanced cleaning, sanitizing and deodorizing agents. 

Give us a call today at 217-536-6655 for any water damage you may suffered! 

Life Expectancy Of Plumbing

4/4/2019 (Permalink)

Did you know many common plumbing components have a life span? Many of them have an expectancy much shorter than we might think. Here is a few that we see quite often. The fix is relatively inexpensive; but neglecting it can cause thousands of dollars in mitigation and drying costs.

Water heaters have an expected life span of about 10-12 years. Most of the time these fail because the rubber and metal components in side the tank are in constant contact with water which will naturally break them down over time.

Sump pumps are a vital tool for anyone with a basement or crawl space that takes on ground water after rain storms. Most of these pumps have a life span of about 7 years.

The average sink faucet has a life span of less than 15 years. Because of the flex hose design of the sprayer component, these may fail sooner. Most flex hoses fail after just 10 years. Also, included in the flex hose category are flexible supply lines for sinks, toilets, and washing machines. It is advisable to have these flex hoses replaced every 5 to 10 years. A $10 replacement hose may save you thousands down the road.

One of these plumbing components beat you to the punch? Don’t worry! We can get you back to normal again “Like it never even happened.”

April Showers Bring May Flowers

4/4/2019 (Permalink)

April showers help to bring us the most vibrant May flowers and we are so happy with this change of season.

However, when April showers are more like torrential, relentless downpours we could face a flooded basement and other water damage causing costly repairs. Flooding generally occurs in the springtime as the result of heavy rains that cannot be adequately absorbed by the still thawing earth. Particularly formidable are the flash floods resulting from thunderstorms, swiftly melting snow and ice jams in creeks. Consider if more than one of these circumstances happens at the same time, you have the potential for a catastrophe with flooding waters and raging mudslides.

Homeowners you can take some simple precautions to secure your property and keep your possessions safe.

ElevateKeep your furnace, water heater, electrical panels above predicted water levels to protect yourself from costly home replacements.

Install check valvesThese valves close to prevent the backward flow of liquid and prevent water from backing up into the drains in your home.

Build barriers: Use sandbags to create flood walls to prevent or reduce flow of water into your home.

Waterproof the basementUse a waterproofing compound to seal the walls of your basement.

Clean: Clean gutters, drains and downspouts for proper water flow.

Purchase flood insurance: Most standard homeowners' and business insurance policies unfortunately do no cover flood damage. In the event of a flood, you would be responsible for covering the full cost of repairs and replacing items damaged.

We provide emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays. You can expect an immediate response time, day or night.

Are You Ready to Join a Growing Company?

2/22/2019 (Permalink)

SERVPRO of Effingham, Mattoon, Charleston Construction Services is a growing division within our company that is seeking a Project Manager. We are a Property Disaster Recovery company that services the Residential and Commercial Sector. We are looking for an experienced Construction Project Manager that can work with our internal team and the coordination of sub-contractors.
This position requires construction knowledge, attention to detail and organization, dedication to go above and beyond and top leadership and communication skills. Working with contracts and understanding budgets is essential for this position. Having Xactimate experience is preferred but not necessary. The Project Manager will report to the Director of Construction Services. Resumes can be emailed to : teamwolfehr@yahoo.com   

We Work Closely with Your Insurance Provider

2/7/2019 (Permalink)

When it comes to customer service, we make continual efforts to make sure that not only you are satisfied by all parties involved are happy with the services we provide. We stay in constant contact with your insurance adjuster, agent and carrier to make sure all parties involved are informed with the services we provide and the progress that is made during the claim. This is paramount to us! A perfectly satisfied customer is a repeat customer! The relationships that are forged by premier customer service provided to each and every home owner, business owner and insurance agent mean so much to us. It only takes one bad job to cancel out a thousand "great outcomes." We strive to make sure that doesn't happen. 

WHAT TO DO BEFORE HELP ARRIVES

2/7/2019 (Permalink)

In the event of a storm water damage, SERVPRO of Effingham, Mattoon, Charleston wants our customers to stay safe and sound.  Here are some important emergency water damage tips that SERVPRO encourages our customers to review:

Shut off your water source or contact a qualified person to do it for you.

Turn off circuit breakers when access to the power distribution panel is safe from electrical shock.

Mop up as much of the excess area as you can.

Place aluminum foil or wood blocks between furniture legs and wet carpeting.

Move paintings, art objects, computers, documents, and other sensitive valuables to a dry place.

Don't enter affected areas if electrical outlets, switches, circuit breakers or electrical equipment are exposed to water.  You want to avoid electrical shock hazards.

Don't use your household vacuum cleaner to remove water; this could cause electrical shock or damage to the vacuum cleaner.

Don't turn on ceiling fixtures if ceiling is wet; and do not enter rooms where ceilings are sagging from retained water.

Have An Emergency? Call SERVPRO of Effingham, Mattoon, Charleston! 

 (217) 536-6655